Privacy Policy

Cristo Homes respects your privacy. Any personal information you provide - including your name, phone number, or email - will only be used to respond to your inquiry and provide relevant information about our homes and services. We do not sell, trade, or share your personal information to third parties for marketing purposes.

Your communication with us via text, email or web forms is protected and used solely to enhance your experience with Cristo Homes. For questions about how we handle your data, please contact us at info@cristohomes.com.

INFORMATION WE COLLECT

Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a quote, and opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, and cookies and similar technologies.

Customer Communication: Records of inquiries and service requests, appointment details and preferences, and service history and feedback.

HOW WE USE YOUR INFORMATION

We use collected data to provide and improve our services, process transactions, communicate with you about your inquiries, appointments, homeowner updates, and (where you've separately consented) promotions, enhance website functionality, ensure security and fraud prevention, and maintain records of your communication preferences and consent.

SMS MESSAGING & COMPLIANCE

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP." You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Message Frequency & Content: Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

Help & Support: Reply "HELP" for assistance, or contact us at info@cristohomes.com during regular business hours.

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS DATA PROTECTION STATEMENT

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or trade personal information. We may share information with:

Service Providers: Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling); SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

Legal Compliance: If required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.

Business Transfers: In case of mergers, acquisitions, or sale of assets, your data remains protected under the terms of this policy.

DATA SECURITY

We implement and maintain reasonable security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls and authentication, regular security assessments, employee training on data protection, breach notification protocols in accordance with applicable laws, and secure backup and disaster recovery procedures. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings; disabling cookies may limit certain website features.

YOUR RIGHTS & CHOICES

You have the right to access, update, or delete your personal information; opt out of marketing emails by clicking "unsubscribe"; opt out of SMS messages by replying "STOP"; request information on how we process your data; withdraw consent at any time for future communications; and lodge a complaint with a supervisory authority if you believe your rights have been violated. To exercise these rights, contact us using the information below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Cristo Homes, Inc.

CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

Cristo Homes, Inc.

Phone: (513) 755-0570

Email: info@cristohomes.com

Website: cristohomes.com

7594-A Tylers Place Boulevard | West Chester, OH 45069

By using our website and services, you consent to this Privacy Policy.